SmallBizGenius Analysis
Peruvian Connection faces significant challenges with its refund process and customer service, despite some positive experiences with individual representatives. Many customers report issues with delayed or missing refunds and a broken returns portal, overshadowing the quality of the clothing itself.
Category Breakdown
Scores based on analysis of 34 recent reviews
Refund Issues
2.0/10Numerous customers report significant delays or complete failure to receive refunds for returned items. Many describe waiting months for refunds, despite confirmation that Peruvian Connection received the returned merchandise, with one reviewer stating they've been 'waiting over 10 weeks now for a significant refund.'
14 reviews mention thisCustomer Service Problems
3.0/10Several reviewers describe difficulties contacting customer service and receiving unhelpful or evasive responses. Some mention long wait times, poor communication, and a lack of resolution to their issues, with one reviewer stating the staff 'knew nothing and spoke very poor English!'
10 reviews mention thisReturns Portal Issues
2.5/10A recurring issue is the reported malfunction of the online returns portal, preventing customers from initiating returns. Customers report being told the portal is down for extended periods, delaying the return process, with one reviewer mentioning 'the label printing function was down. I’m still waiting.'
5 reviews mention thisProduct Quality Concerns
5.0/10Some reviewers express disappointment with the quality of the clothing, citing issues such as pilling and stretching. One reviewer noted a coat 'kept stretching while I was wearing it and now reaches my ankles.'
4 reviews mention thisPositive Experiences with Specific Representatives
8.0/10Several reviewers specifically praise the helpfulness and professionalism of individual customer service representatives, particularly someone named Shamara. These reviewers highlight exceptional service in placing orders and resolving issues, with one stating 'Shamara, who I spoke with today... went above and beyond to meet my needs.'
9 reviews mention thisPros & Cons
What Customers Love
"Shamara, who I spoke with today, January 15th, on the phone went above and beyond to meet my needs with placing an order She was professional and very polite, and extremely helpful"
"I bought a sweater and it arrived very promptly , was beautifully packed and absolutely gorgeous . It’s super soft , beautifully made and even nicer than in the photos ."
Common Complaints
"I've been waiting over 10 weeks now for a significant refund for item they've confirmed they've received back. Evasive and no confirmation of when I'll actually receive my money back."
"I tried to raise a return over 7 weeks ago and the company said that their returns portal was down and would inform me as soon as it was up and running."
"They are now not answering my emails at all despite their promise made weeks ago that the system should by up and running soon."
"Every year, their material gets thinner and thinner. I bought a Waffle Henley from them and it started piling after only two wears."
"I place a $179 pair of leather gloves in my cart and when I went to check out I discovered that Peruvian Connection's shipping policy is based on how much you spend, not a flat rate."
Common Questions About Peruvianconnection
Answers derived from customer review patterns
Is Peruvianconnection legit and trustworthy?
While Peruvian Connection is a real company selling apparel and home goods, the numerous complaints about delayed or missing refunds raise serious concerns about its trustworthiness. Many customers report waiting months for refunds, even after the company confirms receipt of returned items. The broken returns portal and difficulties contacting customer service further erode trust. Potential customers should proceed with caution and be prepared for potential issues with returns and refunds.
Based on 20 reviewsDoes Peruvianconnection have good customer service?
Customer service experiences with Peruvian Connection appear to be inconsistent. While some reviewers praise specific representatives like Shamara for their helpfulness and professionalism, many others report significant issues with communication and problem resolution. Common complaints include long wait times, unhelpful responses, and a lack of follow-through on promises. The overall consensus suggests that customer service is a significant area of weakness for the company.
Based on 15 reviewsIs Peruvianconnection worth it for small business?
For small businesses, partnering with Peruvian Connection presents a mixed bag. The unique and handcrafted designs could appeal to a niche market, but the recurring issues with refunds, returns, and customer service pose a significant risk. The potential for delayed or missing refunds could strain a small business's finances, and poor customer service could damage its reputation. Unless Peruvian Connection addresses these issues, it may not be a reliable partner for small businesses.
Based on 10 reviewsWhat is Peruvianconnection's return policy like?
Based on customer reviews, Peruvian Connection's return policy is problematic in practice. While a formal policy likely exists, many customers report difficulties initiating returns due to a malfunctioning online portal. Even when returns are successfully processed, refunds are often significantly delayed or never received. This discrepancy between the stated policy and the actual customer experience makes returns a major pain point for many.
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